Personal Care & Support

Non-medical home care services should be delivered by qualified caregivers. In Ontario these are primarily Personal Support Workers (PSWs). For complex clinical conditions this may also involve, to lesser or greater extent the input of a registered health care worker, for example a nurse with an RN or RPN designation.

We also believe that Personal Support Workers (PSWs) should be sensitive to a person’s physical and mental health, their abilities, their wishes and personal preferences with respect to care.

And in more detail, our PSWs provide qualified and trained non-medical support in the following areas:

• Meaningful conversation, companionship and engagement in interests and activities – treating the person as an individual.
• Supporting engagement with a person’s social network and community, and monitoring social and emotional health – addressing the need for social connection.
• Safe, respectful and collaborative support with bathing, showering, toileting, personal hygiene, grooming, dressing and feeding needs of the person – allowing the person to safely retain as much control, respect and dignity.
• Monitoring and pick-up of medication.
• Supporting mobility within the home and outside in the community – for some this may involve extensive support in lifting, positioning and transferring, while for others it may involve no more than supervision and limited assistance, if and when needed.
• High level sensitivity and trained care for those with Alzheimer’s and dementia, Parkinson’s, stroke and acquired brain injury.
• Palliative and/or end of life care that is especially sensitive to social and emotional needs and preferences with respect to care services.
• Daily reporting and monitoring of a person’s social, emotional and physical conditioning.

Mosaic Home Care Services provides a person centered integrated model of medical and non-medical home care services in the Greater Toronto Area, including York Region. This is to enhance the lives of those who might otherwise have to move to a retirement home or Long-term care. Whether a child, young adult, parent or grandparent, we provide solutions that allow you or your loved one the ability to be independent and live in their own home and community. We help the person remain independent and help relieve some of the stress and provide respite services to the main family, friend or partner caregiver.

Our Person Centered culture runs throughout our organization. We take great care to find out about personal preferences and wishes when planning care. But, we also move beyond the usual tasks to engage with a person’s social and emotional needs and their relationships with community.