At Mosaic Home Care & Community Resource Centres, we are committed to ensuring that our services are accessible to all people, including individuals with disabilities, in alignment with our vision, mission and values. We take the approach of person centredness that supports a person’s independence, dignity, integration and equality of opportunity in our interactions.
Our Accessibility Commitment to you, our valued members and/or event attendees that we will provide services in an accessible manner by adhering to the following principles:
- Mosaic will take a person’s disability into account when communicating with the individual.
- Mosaic will accommodate the use of assistive devices or any alternative measures used by people with disabilities to access the services and/or events provided by our organization.
- Mosaic will permit people with disabilities to enter the parts of our premises that are open to the public or other third parties with their support person; and provide notice of any fee charged for the support person, where applicable.
- Mosaic will allow people with disabilities to keep their service animals with them on the parts of our premises that are open to the public or other third parties, except where the animal is excluded by law; in cases where a service animal is excluded by law from our premises, we will ensure that alternate measures are available to enable the person to access our goods or services.
- Mosaic will post a notice on our premises, on our website or by any other reasonable method, should there be any temporary disruption in access to facilities, services. The notice will include the reason, the duration and other alternate community resources, if applicable.
- Mosaic will provide a documented process to receive and respond to feedback on how our services are provided to people with disabilities, including actions we will take when a complaint is received.
- Mosaic employees are required to complete, confirm understanding and follow the policies, practices and procedures outlined in the Accessibility for Ontarians with Disabilities Act (AODA).
- Mosaic will maintain a written training policy and record including a summary of our training content, schedule and registrants.
Our events are open and welcome to all. We are inclusive of all persons and take special care to support the diverse needs and preferences that make up humanity. If you have concerns, questions or comments or would like to discuss how we can make your visit memorable, please contact us.