It was such a relief for me to know someone could be there when I could not

I just want to formally thank your staff for all the support they provided my Dad, Leo and our family and me over the past month.

When my Dad suddenly lost some of his abilities, it was very reassuring to speak with your team to quickly determine what kind of care we could get for my Dad. Though my Dad had been living in a retirement residence, I was the major support for him. Seeing him almost every day for 6 years was a blessing for me, though this sudden change in his demeanour created some stress for me and worry that I would not be able to provide what he needed right at that time. And the most important thing for me was that I needed to be able to support his needs NOW.

Your team was quick to respond, reassuring me that they could help and they could help quickly. When I needed to take him to the hospital the day after I contacted Mosaic, they quickly responded to my changing needs. They were kind, supportive, compassionate and listened gently. They were the reassuring voice I needed at that time. Your folks spent 6 hours with my Dad daily, and it was such a relief for me to know he was being cared for and would not be by himself when I could not be there on a busy medical ward. He could not call for help with the call button, and I knew the busy nursing staff would not be able to help him with his meals or make sure his dignity of being confined to a hospital bed was maintained. Your nurses did that for him, with care and compassion. It was such a relief for me to know someone could be there when I could not…and do the things a father would not want his daughter to do – when he needed things done…
Please pass on my thanks to his wonderful team… I’m sorry, I wish I had all their names … Zohra, Mona, Levi, April…

I am ever grateful and I will definitely offer your services as reference.